We will do all we can to make sure that the relationship that you have with The Open University is a positive one.
We will do all we can to treat you as an individual, whether you are contacting to give us some good news or to raise a problem. Please also be assured that we will not share, sell or give your details to anyone.
This project is to help digital libraries provide some level of effective automated help desk support outside office hours. The project will put in place and evaluate the helpfulness of a model autonomous help desk support system, which will recognise frequently asked questions when they are asked
out of office hours, and will provide the enquirer with help immediately it is needed. The project is being run by the Open University Library and the Knowledge Media Institute, in partnership with Birkbeck College and Leicester University.
David Bradbury Ann Davies Gill Needham Georgina Payne Michelle Perrott Stuart Watt John Domingue